Creamware no longer answering emails?

doof · Post by **doof** » Thu Jan 27, 2005 10:36 am

Has anyone emailed Creamware within the last month and actually gotten a response?

You would think they'd jump on a sales-related inquiry, but nope. Should I interpret this as an ominous sign or email them again-- this time 'Auf Deutsch'?

sinix · Post by **sinix** » Thu Jan 27, 2005 12:58 pm

I've email support on two different occasions and receive very timely responses given the time difference from the US to Germany.

No problems so far.

Post by **garyb** » Thu Jan 27, 2005 1:14 pm

Ali at cw n. america is on vacation, but he has someone answering the phone....

Frosty · Post by **Frosty** » Fri Jan 28, 2005 2:29 am

I got a response this morning that took about 1 1/2 days which is pretty good I thought given the time differences from Germany to Australia.

time_chase · Post by **time_chase** » Fri Jan 28, 2005 2:42 am

i sent them an email to both germany and usa in regards to my noah, that was 2 weeks ago. really sad in my opinion....no replies at all. i'm going to send another email, if that doesnt get a reply CWA can expect NO further business from me, simple as that. It takes ~5min to reply to an email....if ya cant do a simple thing like that, heaven bloody help ya.

Post by **garyb** » Fri Jan 28, 2005 3:00 am

who are you emailing at creamware and for what? sending an email to the wrong place won't get you a quick response...

if you emailed support, then Ralf is usually very good about replying, although with the sheer volume of emails he receives, things can get lost. be patient and try him again. if the problem is answered in the manual, chances are you won't hear from anyone too quickly. one person(cwa germany support is one guy, likewise n. america)) can't answer every question from every user who doesn't read the manual....if you have a problem that needs to be addressed, however, i have always found Ralf to not only be helpful, but also he really LIKES to help....

also, maybe someone here can help....

[ This Message was edited by: garyb on 2005-01-28 03:08 ]

Shayne White · Post by **Shayne White** » Fri Jan 28, 2005 3:05 am

They only have one person in Germany doing tech support. If you don't get an E-mail, try calling him (Ralf). But first, post whatever problems you have here. Someone may be able to help you!

valis · Post by **valis** » Fri Jan 28, 2005 5:40 am

Also its worth noting that if you're having problems with email using another account when trying again is often worthwhile...

spoimala · Post by **spoimala** » Fri Jan 28, 2005 5:53 am

On 2005-01-28 02:42, time_chase wrote:
It takes ~5min to reply to an email....if ya cant do a simple thing like that, heaven bloody help ya.

1) All people just can't sit by their computer waiting that an email arrives and reply to that immediately.

2) Many people get more than one email in 5 minutes, so even if he did nothing but read emails he couldn't reply in 5 minutes to everybody.

3) Pretty much depends on your question how long t takes to reply. If it's very technical, answering to it may involve discussion with scope developers

4) In these days of SPAM it's highly possible that an email gets lost by an antispam filter, either automatical or manual. Be sure that you write meaningful subjects to your emails and avoid offensive/naughty/power words so automatic filters won't step in and it's easy for a human to see, that this email is written by another human.

Is this enough?

--
"gettin' hundreds of emails a day"

Post by **garyb** » Fri Jan 28, 2005 6:18 am

just got a reply on a registration matter for a friend from Ralf in 26 hours. pretty good.

firubbi · Post by **firubbi** » Fri Jan 28, 2005 7:01 am

sales-related inquiry? did you check this site?
http://infinitevortex.com/creamware/scope-cards/

doof · Post by **doof** » Fri Jan 28, 2005 8:59 am

Ok guys, you've convinced me that there's someone on the other end

I basically asked them if they have or are planning to release a demo version of the profit-5. I'm trying to decide between it and another *ahem* similar emulation that does have a demo available. It's kind of hard to shell out $200 on the basis of 4 crummy mp3s, don't you think?

I think a response of "yes" or "no" would have been sufficient. I just remembered the other day I hadn't heard anything from them for 3 weeks, and it got the wheels turning...

I'll try again though, if anything just to hammer in the point that customers want demos.. aber dieses Mal vielleicht in dieser Sprache!

King of Snake · Post by **King of Snake** » Fri Jan 28, 2005 9:44 am

well, about the demo situation. I think it's unlikely we'll see demo's for CWA devices in the near future. There used to be demo's but they were all taken down.
I agree it's quite ridiculous to expect people to just buy a product on the basis of a few mp3 demo's, but I think they were having problems with their copy protection.

astroman · Post by **astroman** » Fri Jan 28, 2005 11:46 am

On 2005-01-28 08:59, doof wrote:
...It's kind of hard to shell out $200 on the basis of 4 crummy mp3s, don't you think?
...

in this special case I can easily disagee

I usually don't give a sh*t on mp3 demos, but the Profit5's revealed exactly THAT sound and filter I was after. I admit in very short moments only and I was kind of insecure like you are, too.

I bought it and was totally convinced - it turned out even better than I had expected and it is fairly economic with DSP requirements.
You will NOT get THAT sound from the competeting product - otherwise it would have got mindblowing reviews because something in this quality range DEFINETELY doesn't exist as a native plugin.

I always compare only the the pure synth voice and filter - with no fx applied, as this is what defines the character of the instrument.
In SFP one could add a myriad of FXs anyway, so this doesn't even concern me

Do the single mono voice test on arbitrary native synths (versus any SFP one) and you'll quickly get the idea.
in my personal taste I even prefer the Profit 5 to the Minimax

regarding the demos it's as KoS explained - the protection scheme was somewhat 'uneffective' once you knew the principle.
Accordingly CWA took the stuff from the server.

cheers, Tom

[ This Message was edited by: astroman on 2005-01-28 11:51 ]

suthnear · Post by **suthnear** » Fri Jan 28, 2005 2:12 pm

I'm trying to decide between it and another *ahem* similar emulation that does have a demo available.

There's simply no comparison. Profit 5 is, imo, the best creamware synth. Gorgeous.

Post by **garyb** » Fri Jan 28, 2005 3:24 pm

buy it. it's good and worth the money.

time_chase · Post by **time_chase** » Fri Jan 28, 2005 4:28 pm

Well i tried the email addresses displayed on their web site. Is there some special personal email address i have to use?...hmmm......

The question i asked was not in the manual...in regards to external clocking via bnc with the noah and if it was a self terminating unit or if traditional terminating devices are required. And please dont make assumptions and assume i didnt read the manual.....cause i have.....

If i spend a good amount of money buying something like the noah ex, i would expect some sort of support. i would of been happy with a simple 'yes' or 'no'....

but it's pointless ranting on here..so i will stop.

On 2005-01-28 03:00, garyb wrote:
who are you emailing at creamware and for what? sending an email to the wrong place won't get you a quick response...

if you emailed support, then Ralf is usually very good about replying, although with the sheer volume of emails he receives, things can get lost. be patient and try him again. if the problem is answered in the manual, chances are you won't hear from anyone too quickly. one person(cwa germany support is one guy, likewise n. america)) can't answer every question from every user who doesn't read the manual....if you have a problem that needs to be addressed, however, i have always found Ralf to not only be helpful, but also he really LIKES to help....

also, maybe someone here can help....

[ This Message was edited by: garyb on 2005-01-28 03:08 ]

Liquid Len · Post by **Liquid Len** » Fri Jan 28, 2005 4:33 pm

On 2005-01-28 08:59, doof wrote:
profit-5. I'm trying to decide between it and another *ahem* similar emulation that does have a demo available. It's kind of hard to shell out $200 on the basis of 4 crummy mp3s, don't you think?

If you're referring to the N.I. version, I can tell you it's NOWHERE in the same league. Creamware's Prophet-5 is very playable, crystal-clear, detailed, and the P52/53 is, well, better than the VSTi's that come with Cubase but that's about it. I have yet to hear a native VSTi sound as good as the Creamware 'heavyweights'. Even Arturia's CS-80 demo sounds lifeless (when is Creamware gonna make one of those?)

Post by **garyb** » Fri Jan 28, 2005 4:57 pm

time_chase,
it should work self-terminating. i wasn't assuming that you were anything but a good, decent customer. i was just telling you what i know. please cheer up.

Ralf Bach(rb@creamware.de) usually handles support matters, and as i said, he's usually very willing to help. possibly your email was lost or...i do know that he, like all other humans, dies not respond well to "hey, jerkface", but i am sure that's not the case here.

as you probably know, it's best not to daisychain wordclock devices. i have not needed termination on any cwa devices in the past including noah.

time_chase · Post by **time_chase** » Fri Jan 28, 2005 6:11 pm

no probs mate, it's all good.

cheers