Scandal at Creamware Spain!!

lagoausente · Post by **lagoausente** » Wed Mar 29, 2006 9:41 am

I put this here, hoping a Cremaware member can see it, as well as other users.
That´s what happened to me:
I found http://www.creamware-es.com (what seems on building worksite now), and found there telephone. I want to buy a powerpulsar card to a friend, but he doesn´t know exactly what sofware it has registered, so i called Creamware in Spain.
Two weeks ago, they told me: "sorry , the technician is on a travel". Last week called againg, and told me, "sorry, they are still on travel". I called today, and they told me "call this numbers , here is the technician" I called that number, and a man, got angry replied "sorry, this is a private number, I have nothing to do with that enterprise, many people is calling here, because that people, are given my number, I´ll have to reported it, that people is given my number as a scape, they are shameless, they give my number because they are not true technician, I´ll have to report this..." . I called then, to the mobile thelephone number, hoping, it was a mistake, and again the same man, yes, I´m me again, as I told you, they are given people also my mobile number..." etc etc.

So, please, I would ask Creamware to find about it.
In the other hand, I would need support for the card I want to buy. Thanks.

[ This Message was edited by: lagoausente on 2006-03-29 09:41 ]

[ This Message was edited by: lagoausente on 2006-03-29 09:42 ]

Post by **garyb** » Wed Mar 29, 2006 9:50 am

write to germany.

Creamware Audio GmbH
Am Turm 11-13
53721 Siegburg
Germany
Tel.:
(++49) 2241-5958-0
Mo-Thu 9-12, 14-17 Uhr
Friday 9-12, 14-16 Uhr

Fax:
(++49) 2241-5958-57

Hotline:
(++49) 2241-5958-12
Mo-Thu 14-17 Uhr
Friday 14-16 Uhr

Email contact:
info@creamware.de

Tech Support:
support@creamware.de

be sure to tell them about that website as well.

Mr Arkadin · Post by **Mr Arkadin** » Wed Mar 29, 2006 10:05 am

When you go to that link it says something about being molested, so i'm assuming somebody's already on the case.

We're not the official support here but ask away, someone here may be able to point you in the right direction.

lagoausente · Post by **lagoausente** » Wed Mar 29, 2006 11:32 am

what says is:

"page temporaly out of service for alterations,
our apoligies for the trouble"

look at this one: http://www.creamware-es.com/noticia_ind ... riterio=10

also you can find the pages in google cache.

astroman · Post by **astroman** » Wed Mar 29, 2006 12:30 pm

well, it should be clear that ALL Creamware registrations are done (and maintained) in Germany - or did you ever find any other but 'poor-in-charge-of-support' Ralf's name mentioned in this context ?

Even Ali from the USA passes that stuff on to Germany.

Aside from that (imho) the topic isn't exactly suitable for a phonetalk anyway, for various reasons of confidentiality.

Finally I wouldn't bother too much about a (probably) mis-transmitted phone number - I admit I once annoyed at least 4 people because I messed the network id of my wife's cellphone

cheers, tom

ali · Post by **ali** » Wed Mar 29, 2006 3:15 pm

[quote]

well, it should be clear that ALL Creamware registrations are done (and maintained) in Germany

*********
You could not be more clear Tom. Even the Website notes very clearly to contact CreamWare via email.

Here is the link:
http://www.cwaudio.de/index.php?submenu ... rt&lang=en

and it notes:

For questions related to online registration, passwords, hardware & software key codes, please contact webmaster@cwaudio.de

*********

[quote]
Even Ali from the USA passes that stuff on to Germany.
********

Absolutely correct. Ralf is the one with the magic wand to unlock the mistery of registration/key codes etc...

So no other Creamware distribution house/dealer or employee would be able to answer lagoausente on this matter unless he is sitting at that ONE PC in ralf's office with the passowrd that allow him to look into each hardware registration.

Also note that the official CreamWare Audio website has always been
http://www.creamware.com
or
http://www.creamware.de

forgive me lagoausente but don't you think that the title of this post is a bit over the top??

[ This Message was edited by: ali on 2006-03-29 15:28 ]

Shroomz~> · Post by **Shroomz~>** » Thu Mar 30, 2006 4:02 pm

And I was mocked & ushered aside for suggesting infiltration?

astroman · Post by **astroman** » Thu Mar 30, 2006 6:18 pm

you ??? if you'd made a search about Lagoausente's 12 posts, about his questions regarding the STS sampler, his offer to trade his RME for a Scope etc - you'd know that's bare nonsense

lagoausente · Post by **lagoausente** » Sat Apr 01, 2006 9:25 am

Hello guys, I have found a man who is going to change his Scope home for my RME, so I´ll be funny to come to this forum to learn about this platform, that seems interesting for me now.
As for the title of the thread, you have reason. Simply I was very angry, not with Creamware of course, only with that people.
So be aware about thinking of infiltration, or me try to tell bad things about Creamware, instead, just try to Cremawre, take out this type of sales representative they tell about.
Of course, the phone number was not a mistake. They have been avoiding me 3 weeks, with different excuses, and seems much more people. The man i called, had two phone numbers, and he have been called to both for many people, that´s not casual.
Also, that people just switched on the answered machine just when I were returning calling them to ask for explanations, of course.
The sad is that are people representing a company on a country, that simply could tell me: "please, call to germay or write them because we don´t work with registrations", as simply as this, not instead, or "the technician is on a travel", when there is no technician there.
Simply irresponsable people. It´s so easy as say "call germany phone please", instead of beeing confusing people.
So, hope you understand, my intentions was Creamware to know about. Regarding to this, I have just told them by phone in Germany, and I´ll be writen soon to them for registration.
I just called to the Spanish because I wrote an email to Germany email and had no reply, perhaps hotmail error. So now, I have the email for the man who is going to make registration since I called Germany, and made a trying with my poor English that ended ok.
So, just my hello to peple on the forum.

[ This Message was edited by: lagoausente on 2006-04-01 09:26 ]

Post by **garyb** » Sat Apr 01, 2006 9:39 am

glad it's sorted.
tempest in a teakettle

that IS very poor performance from cwa spain, if they're really connected to cwa at all. whether or not they are are, good thing you informed germany.

titodave · Post by **titodave** » Sat Apr 01, 2006 11:04 am

Hola lagoausente!!
A mi me paso algo parecido. Tengo 3xscope project y conozco creamwware iberica desde hace muchos años. La unica persona digna de confianza es Daniel Diaz, que no se si ahora se hace cargo de la empresa o no. A mi tampoco me cojen el tlf., ya que quiero comprar los dynatube...

Hello Lagoausente. I hace 3xscope project and i have a large relationship with creamware iberica. The man who you can trust is Daniel Diaz, but i think that he don´t work for creamware never more...I´m trying to phone but i can´t. Sorry with my english...

Shroomz~> · Post by **Shroomz~>** » Sat Apr 01, 2006 11:29 am

Therse;s either a creamware audio spain or there's not, it's that simple. If there is, they should be as 'on the ball' as cwaudio.de or at least in the vacinity.

astroman · Post by **astroman** » Sat Apr 01, 2006 1:45 pm

no, it's not

with a 99% probability there is no CWA subsidery in Spain

there's an independant local company that is entitled to act in the name of CWA.
Certainly there have been negotiations about the what and how and most likely the people were nice and convincing and got a contract (or whatever agreement).

the actual business performance of this company is beyond CWA's control - unless they get aware of cases like this

cheers, tom

valis · Post by **valis** » Sun Apr 02, 2006 6:36 am

If someone in Spain is legitimately an 'arm' of Creamware they would either be the distributor for their area or someone downstream of them. So dealing with an issue like this you would want to contact Creamware directly (which you have now down it seems). To EXPRESS yourself and perhaps share the info with other users you would use a forum like PlanetZ or a similar mode of communication, but since PlanetZ is NOT connected to Creamware you're not accomplishing much more here than expressing yourself.

lagoausente · Post by **lagoausente** » Sun Apr 02, 2006 7:02 am

Hello Valis. I have contacted with Creamware and, reported it. In adition I think it has been good to post it here, since another spanish have replied here, Titodave.
Hope it can be useful for any spanish who are in this forum to know about.
Titodave!!, I´m thinking if perhaps Daniel Diaz may be the man who answered angry to the phone, calling them shameless.
Perhaps, he went out of that company, and the company is taking revenge on him. Just supposition

valis · Post by **valis** » Mon Apr 03, 2006 12:19 am

Of course it can be useful to post here. There are many other users who use these forums. Read my post carefully, I understand if perhaps your english isn't the greatest, my Spanish is awful. I was simply clarifying what resource to use for what problem (forums for users, contacting creamware directly for business issues etc).